Course Description

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our state-of-the-art simulators. This course is designed to provide participants with a detailed and up-to-date overview of the vendor performance evaluation training for vendor relation management. It covers the vendor management fundamentals, vendor management competencies, vendor management terms and concepts, key outsourcing relationship and strategy execution?s outsourcing continuum; the VM team roles and responsibilities, expectations and rules for vendor management teams, critical success factors for PBSA teams and typical elements of a project agreement. During this interactive course, participants will learn the monitoring performance, performance-based monitoring (cultural vs. traditional), monitoring methods and the use of performance standards; managing contract changes; the team roles in modifications, the contract modification process; the performance-based service acquisition overview; the relationship management, managing new service requirements and managing new service requests; and the dispute resolution.

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies as a percentage of the total tuition hours

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology before or during the course for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable

Certificates	:	Only soft copy certificates will be issued to participants through Haward’s Portal. This includes Wallet Card Certificates if applicable
Training Materials	:	Only soft copy Training Materials (PDF format) will be issued to participant through the Virtual Training Platform
Training Methodology	:	80% of the program will be theory and 20% will be practical sessions, exercises, case studies, simulators or videos
Training Program	:	The training will be for 4 hours per day starting at 09:30 and ending at 13:30
H-STK Smart Training Kit	:	Not Applicable
Hands-on Practical Workshops	:	Not Applicable
Site Visit	:	Not Applicable
Simulators	:	Only software simulators will be used in the virtual courses. Hardware simulators are not applicable and will not be used in Virtual Training