Course Description

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using one of our state-of-the-art simulators. A crisis can be environmental, natural, industrial or business and can be caused by millions of reasons. Crisis management consists of the different means of dealing with these different forms of crises. Crisis Management involves identifying the crisis, planning a response to the crisis and confronting and resolving the crisis. The way of dealing with a crisis depends on its nature, scale and seriousness. The aim of crisis management is, first, to defuse the crisis; second, to establish a secure environment to deal with the causes of the crisis; and, third, to initiate reforms to prevent a follow-on crisis Managers are faced with a complex and difficult set of tasks when a crisis occurs. They are expected to simultaneously mobilize resources, create and/or operate within a response organization, and deliver critical services. The response is time constrained as actions taken during the first few days often determine the success or failure of the response efforts. Managers responsible for these actions and decisions must perform under adverse conditions, in a crisis atmosphere, and under the scrutiny of others. Their skills, knowledge and applied leadership capabilities are critical to meeting the challenges of the crisis environment.The course is designed to provide delegates with a detailed and up-to-date overview of crisis management. It covers the composition and attributes of BS 2011:2014 standard; the management challenges, strategies, crisis and its various types; the crisis communication and response; the guidelines for communicating information, open communication and effective decision making; the factors that can reduce the quality of decision making at a time of crisis; the characteristics of an effective leader, its role and competencies; the crisis management team composition and responsibilities; the legal challenges that arise during a crisis situation; the guidelines for dealing with legalities; the recommended ways of overcoming crises; the stages of crisis management process; and crisis management planning and model. During this interactive course, participants will learn to manage specific crisis situations and interpret its relationship with incident management and emergency response; the guidelines for dealing with executive departure, the societal security aspects of crisis management and the role of civic authorities; the guidelines for dealing with industrial action, managing hostile takeovers, handling environmental crises and dealing with rumors, local opposition, threats and terrorism; the emergency preparedness, planning and response covering regulatory requirements, on-site emergency planning, external authorities and services and work emergency plan; the communication and control system; the essential functions and nominated personnel; the off-site emergency planning and transport emergency planning; handling emergency and mitigating consequences in a professional manner; and the emergency scenarios and how to use available resources.

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies as a percentage of the total tuition hours

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology before or during the course for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable

Certificates	:	Only soft copy certificates will be issued to participants through Haward’s Portal. This includes Wallet Card Certificates if applicable
Training Materials	:	Only soft copy Training Materials (PDF format) will be issued to participant through the Virtual Training Platform
Training Methodology	:	80% of the program will be theory and 20% will be practical sessions, exercises, case studies, simulators or videos
Training Program	:	The training will be for 4 hours per day starting at 09:30 and ending at 13:30
H-STK Smart Training Kit	:	Not Applicable
Hands-on Practical Workshops	:	Not Applicable
Site Visit	:	Not Applicable
Simulators	:	Only software simulators will be used in the virtual courses. Hardware simulators are not applicable and will not be used in Virtual Training