Course Description

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays. This course is designed to provide participants with a detailed and up-to-date overview of supervisory skills in aviation fueling business. it covers the role of supervisors in aviation fueling, aviation fuels, fueling equipment and technology; the basic safety protocols in fuel handling; the environmental considerations and efficient operations management; the team leadership in high-pressure environments and conflict resolution and problem solving; the time management and prioritization and training and developing staff; and the compliance with aviation regulations. During this interactive course participants will learn the advanced safety management systems (SMS) and emergency response planning; the health and safety legislation, hazardous materials, incident reporting and investigation and the stress management for supervisors; the quality assurance in aviation fueling and customer-centric approach; the effective communication with airlines and stakeholders, audit and inspection procedures, supply chain and vendor; the innovation and continuous improvement; the strategic planning in aviation fueling, risk management and business continuity planning, budgeting and financial management; the global trends and their impact on the fueling industry; and the sustainability in aviation fueling. link to course overview PDF

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies as a percentage of the total tuition hours

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology before or during the course for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable

Certificates	:	Only soft copy certificates will be issued to participants through Haward’s Portal. This includes Wallet Card Certificates if applicable
Training Materials	:	Only soft copy Training Materials (PDF format) will be issued to participant through the Virtual Training Platform
Training Methodology	:	80% of the program will be theory and 20% will be practical sessions, exercises, case studies, simulators or videos
Training Program	:	The training will be for 4 hours per day starting at 09:30 and ending at 13:30
H-STK Smart Training Kit	:	Not Applicable
Hands-on Practical Workshops	:	Not Applicable
Site Visit	:	Not Applicable
Simulators	:	Only software simulators will be used in the virtual courses. Hardware simulators are not applicable and will not be used in Virtual Training